Yes — if your order hasn’t shipped yet, we can help adjust or cancel it. Email us at hello@maisonruekid.com with your order number as soon as possible. We can’t cancel or adjust orders once a shipping label has been created, but we’ll always do our best to assist.

Orders typically ship within 3 business days. During busy periods (like holidays or flash sales), shipping may take up to 10 business days. Once your order ships, you’ll receive a confirmation email with tracking information.

Shipping is calculated at checkout based on your location and preferred carrier. We offer free domestic shipping on orders over $100 USD and free international shipping on orders over $400 USD.

Delivery times depend on your shipping choice and carrier. All orders are shipped from Los Angeles, CA. Standard domestic orders usually arrive within 1–7 business days after dispatch.

We’re here to help. First, check your tracking info. If the package is marked delivered but you haven’t received it, email us with your order number and tracking number at hello@maisonruekid.com so we can investigate.

We accept returns or exchanges within 30 days of delivery. All items must be returned in unused condition, with original packaging and parts. Products that appear used or washed may be refused upon inspection. Once processed, refunds will return to your original payment method within 5–7 business days of receipt.

For domestic returns, we can provide a return label and deduct the cost from your refund. If you choose to ship with your own carrier, we’ll send instructions via email. Unfortunately, return labels are not available for international orders.

Yes. If you want a different color or style, we recommend submitting a return for your original order and placing a new order — this ensures your new item arrives fastest. Alternatively, we can process your exchange once your return arrives.

Each product has specific care instructions — please refer to the product page for detailed care guidance. If you’re unsure, you can always email us at hello@maisonruekid.com

Yes — safety is our top priority. All Maison Rue toys are tested by independent labs and meet CPSIA safety standards. Our testing includes checks for lead, heavy metals, phthalates, BPA, and other harmful substances, as well as physical safety standards to ensure everyday play is safe and reliable.

Open-ended toys don’t have a single purpose or outcome — they encourage free exploration, imagination, and creativity. As children grow, these toys can be used in new and different ways across developmental stages.

Yes — our designs draw inspiration from Montessori principles such as child-led play, simplicity, focus, and hands-on learning.

Our toys are designed to grow with children from babyhood through early childhood. Some products contain small parts and are therefore recommended for ages 3+. We’ve organized our collection into age-based categories to make finding age-appropriate toys easier.

Open-ended play supports creativity, problem-solving, independence, and deeper engagement — allowing children to explore at their own pace and discover new possibilities with the same toys as they grow.

Yes! Visit our Journal or Play Guides for ideas on supporting play, nurturing skills, and making the most of each toy at every stage.